Performance Measures Focus Group
Statement of Direction
The purpose of the Performance Measures Focus Group is to
focus Highway System Preservation, Maintenance and Operations
on customer oriented outcomes and measures. To accomplish
this the Focus Group shall:
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Identify states with customer oriented quality processes
for maintenance;
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Coordinate, compile and disseminate current market research
information;
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Coordinate and facilitate the development of uniform
customer oriented outcome measures for roadway, roadside,
traffic safety and snow and ice maintenance activities;
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Raise the understanding of all levels of Maintenance
professionals in the importance of customer oriented performance
measures; and
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Promote good market survey procedures, applications and
methods of implementing results.
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